Major · Retail Media · AI
Amazon’s shopping agent takes orders by text — and carries Sponsored Product ads
Amazon has expanded its shopping agent to take orders via text message. Digiday reports that the conversation where orders are placed will also carry Sponsored Product ads, extending Amazon’s retail-media inventory into an agent-led shopping experience.
Why it matters: Marketers selling through Amazon may need to understand a new ad surface inside AI-assisted purchasing journeys, assess how product visibility and creative work in conversational replies, and watch for implications for attribution, budgets and customer experience. It is highly actionable and novel, but not yet proven to be an industry-wide shift.
